1. Introduction
Welcome to Caribbean360. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how Caribbean 360 Media Ltd ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website and services.
Caribbean 360 Media Ltd is a company registered in the United Kingdom. We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
2.1 Information You Provide
Account information: email address, password, name, and profile details
Subscription information: payment details, billing address, subscription tier
Preferences: news topics, Caribbean territories, and content preferences
Communications: messages you send us, survey responses, feedback
User-generated content: comments, posts, and contributions
2.2 Information Collected Automatically
Usage data: pages viewed, articles read, features used, search queries
Device information: device type, operating system, browser type and version
Location data: approximate location based on IP address (for regional pricing and content)
Technical data: IP address, access times, referring URLs
2.3 Information from Third Parties
Social login providers: if you sign in with Google or Apple, we receive basic profile information
Payment processors: confirmation of payment status from Stripe
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Delivery
Provide personalised Caribbean news and intelligence briefings
Maintain your account and manage your subscription
Process payments and send billing communications
Send breaking news alerts and newsletters you have subscribed to
3.2 Service Improvement
Analyse usage patterns to improve content quality and user experience
Develop new features and services
Conduct research and analytics
3.3 Communication
Respond to your enquiries and provide customer support
Send service-related announcements
Send marketing communications (with your consent)
3.4 Security and Legal
Protect against fraud, abuse, and security threats
Comply with legal obligations
Enforce our Terms of Service
4. Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
Contract: Processing necessary to perform our contract with you (providing the Service)
Legitimate interests: Processing necessary for our legitimate interests (improving services, security) where your rights do not override
Consent: Where you have given consent (marketing communications, certain cookies)
Legal obligation: Processing necessary to comply with laws
5. Data Sharing
We do not sell your personal information. We may share your data with:
5.1 Service Providers
Trusted third parties who help us operate our services, including:
Cloud hosting providers
Payment processors (Stripe)
Email delivery services
Analytics providers
These providers are contractually required to protect your data and use it only for specified purposes.
5.2 Legal Requirements
We may disclose your information when required by law, court order, or government authority, or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
5.3 Business Transfers
If Caribbean 360 Media Ltd is acquired or merged with another company, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.
6. Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy:
6.1 Account Data
Retained while your account is active and for up to 2 years after account closure to handle any disputes or legal matters.
6.2 Usage and Analytics Data
Retained for up to 26 months, then anonymised or deleted.
6.3 Payment Records
Retained for 7 years as required for tax and financial compliance.
6.4 Communications
Customer support communications retained for 3 years.
We have automated systems to delete or anonymise data according to these schedules.
7. Your Rights
Under UK GDPR, you have the following rights:
7.1 Right of Access
Request a copy of the personal data we hold about you.
7.2 Right to Rectification
Request correction of inaccurate or incomplete data.
7.3 Right to Erasure
Request deletion of your personal data in certain circumstances.
7.4 Right to Restrict Processing
Request that we limit how we use your data.
7.5 Right to Data Portability
Request your data in a portable format to transfer to another service.
7.6 Right to Object
Object to processing based on legitimate interests or for direct marketing.
7.7 Rights Related to Automated Decision-Making
Our TruthScore system and content recommendations involve automated processing to improve your experience. You may request human review of decisions that significantly affect you.
To exercise any of these rights, contact us at info@caribbean360.com. We will respond within one month. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
8. International Data Transfers
Your data may be processed in countries outside the UK. Where we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Government.
9. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
Encryption of data in transit and at rest
Access controls limiting who can access personal data
Regular security audits and testing
Incident response procedures
No system is completely secure. If you become aware of any security issues, please contact us immediately.
10. Children's Privacy
Caribbean360 is a general news service not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or by posting a prominent notice on our website. The "Last Updated" date at the top indicates when the policy was last revised.
12. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us:
Email: info@caribbean360.com
Website: caribbean360.com/contact
Data Controller: Caribbean 360 Media Ltd, United Kingdom